Refund policy

Return and Refund Policy

Last updated: October 2026

Diagnostic & Assessment Fees

A diagnostic fee may be charged for inspecting and assessing your equipment. This fee is non-refundable, as it covers the time and expertise required to identify faults, regardless of whether you proceed with the repair.

Repair Services

Once a repair has been authorised and work has commenced, the labour charge for work completed is non-refundable. If we are unable to complete a repair to a satisfactory standard, we will discuss the outcome with you and agree a fair resolution.

Parts & Components

Parts that have been ordered specifically for your equipment or that have already been fitted are non-refundable. If a part is found to be faulty within 30 days of fitting, we will replace it at no additional charge.

Deposits

Deposits paid to secure a booking or authorise a repair are non-refundable if you cancel with less than 24 hours' notice or if you choose not to proceed after a diagnosis has been completed.

Uncollected Equipment

Equipment left uncollected for more than 30 days after we have notified you of completion may incur a storage fee. Equipment uncollected after 90 days may be disposed of or sold to recover outstanding costs, in accordance with applicable UK law.

Warranty on Repairs

All repairs carried out by The Grass Mechanic are covered by a 30-day workmanship guarantee. This covers the specific fault repaired and does not extend to pre-existing conditions or unrelated faults that develop after collection.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation.

Contact Us

If you have any questions about our policy or a repair you have had carried out, please get in touch:

The Grass Mechanic
Norwich, UK
Email: TheGrassMechanic@gmail.com
Phone: +44 07950 825118